We're sorry — let's fix this quickly, and it won't cost you anything.
Email support@naxir.co with:
1. Your order number
2. A short note on what's wrong
3. A photo or short video showing the issue
As soon as we see it, we'll arrange a free replacement or a full refund — whichever you prefer. You won't need to pay for return shipping when an item arrives damaged, faulty, or incorrect.