Starting a return is easy — just email us at support@naxir.co with your order number and let us know what's wrong. Please contact us first so we can give you the correct return instructions and address (returns sent without contacting us first can't be accepted).
When you reach out, a real person will work with you to find the best solution for your situation. Depending on the issue, that might be:
- A replacement — if there's anything wrong with the item.
- A partial refund so you can keep it — sometimes the quickest, easiest fix, with nothing to pack up or send back.
- A full return and refund — under our 60-day money-back guarantee.
Tell us what's going on and we'll guide you from there. Our goal is to make it right in whatever way suits you best.