Sorry you're having trouble completing your order. Common fixes:
- Card declined? Usually your bank flagging an unfamiliar online purchase — not a fault with your card. Approve it with your bank, try a different card, or use PayPal. We accept Visa, Mastercard, Amex, and PayPal.
- Checkout won't load or finish? Try a private/incognito window, clearing your cache, or a different browser or device.
- Not sure your order went through? No need to worry — confirmation emails can take up to 30 minutes to arrive, so please give it a little time (and check your spam or promotions folder too). If it still hasn't turned up, it usually means the order didn't complete — so you haven't been charged. Please don't reorder straight away, to avoid creating a duplicate; just email support@naxir.co and we'll check for you.
- Prefer to order another way? If the site isn't working for you, we'll place the order for you — email support@naxir.co with the product, colour, quantity, your name and address.
Still stuck? Email support@naxir.co and a real person will help. (We'll never ask for full card details by email.)