Was my order successful? / I think I was charged twice

If you're unsure whether your order went through, email us at support@naxir.co with the name and email you used at checkout, and we'll confirm it straight away.

If you see what looks like two charges: often one of them is a temporary authorisation hold from your bank, not a real charge, and it disappears on its own within a few business days. If a genuine duplicate charge has gone through, contact us with your order number — we'll investigate and refund any extra charge in full.