First, don't worry — most orders arrive within 7–15 days, and a tracked order is very rarely lost.
A few things to check:
1. How long has it been? If you're still inside the 7–15 day window, your order is most likely on its way. Enter your tracking number in our tracking page for the latest update.
2. Check the tracking. It will usually show exactly where your order is and when it's expected.
3. Check with your household and neighbours, and look for a delivery card, in case it was left safely or handed to someone.
If it's been longer than expected, or your tracking hasn't updated in several days, email us at support@naxir.co with your order number. We'll chase it up and make sure you're looked after — you're covered either way (see "What if I never receive my order?").